Storage Units in Cotati, CA

“Update to my prior review. If it wasn't for mike being a genuinely good human, and contacting me to apologize, I wouldn't change my opinion. I mentioned before that the over all experience was great, that stands. If you want peace of mind that your possessions are safe, you found it here. ------------------ For most of my experience, this facility was excellent. Mike in the office was one of the nicest people I've ever encountered and was always helpful. The move-in special, including a free month of rent, was a great deal, and I paid under $100 a month for my 5x8 unit when I first rented it. Over the next three years, my belongings remained secure, dry, pest-free, and well-protected. The grounds were always clean, and the gated entrance, security cameras, and overall security gave me peace of mind. By the end of my rental, I was paying $192 per month to store items I probably should have gotten rid of long ago. That's on me, not the facility. The reason for my low rating is how my move-out was handled. I spoke with Mike in advance about my plans to vacate and was assured there would be no issues. On Friday, I finished emptying my unit after office hours because I work full-time and don't get off until 5 PM. The unit was completely empty, swept clean, and ready to be turned over. On Saturday, during business hours, I emailed the office to let them know the unit was empty and that I was moving out. I explained that I did not want to continue being charged for a unit that was no longer being used. A new employee called me and requested that I come in person on Sunday to sign paperwork. Emailing the document wasn't presented as an option. Anyone who has relocated knows how unpredictable moving can be, especially when driving long distances. I told her I would absolutely arrive before closing. After driving 3.5 hours, I arrived on Sunday at approximately 4:03 PM and found no one in the office. The following day, I was informed that because paperwork had not been completed before June 1, I now owed the entire month's rent for June on a unit that had been empty and cleaned since Friday evening. I was also told that if I did not pay immediately, the balance would remain on my account and I would not be able to rent there again until it was paid. What made this even more ridiculous was that the 1 piece of paper i signed was blank. So much hurry for a blank paper and my name on it that couldn't be emailed? I was honestly speechless. There was no balance due on my account Friday, Saturday, or Sunday. I had given notice, emptied and cleaned the unit, communicated with the office multiple times, and made every reasonable effort to complete the process. Yet somehow I was charged for an entire additional month on a unit that wasn't even being used. Afterward, I walked out frustrated, exhausted, and tripped into the door now embarrassed. I had spent the weekend moving, was emotionally drained, and was excited to start a new chapter with my son in our new home. That excitement disappeared instantly. It's unfortunate because one negative interaction completely overshadowed three years of otherwise positive experiences. Mike represented excellent customer service and professionalism. The employee handling my move-out left the opposite impression. Mike, wherever you are, I hope you're doing well. You were one of the best parts of this facility. Unfortunately, the way my move-out was handled left me with a very different impression of the business and a disputed $192 charge that I do not believe accurately reflects the circumstances of my move-out. I hope management reviews situations like this more carefully in the future and treats long-term customers with a little more flexibility and understanding. I was a returning customer for a 3rd time and it will be my last..”

“Fantastic Staff, very friendly and helpful. Storage units were very clean, we had a little problem with the billing and they called to let us know they fixed it. Highly recommend..”